Car Rental Terms & Conditions
Customers booking through Yolzz are subject to the following general terms. Individual suppliers may apply variations; detailed conditions are displayed on the vehicle page at the time of booking.
1. Age and Driving Licence Requirements
- Minimum age: 21 years (25 or 28 for certain vehicle groups)
- Driving licence: At least 1 year of valid licence (3–5 years for luxury and SUV groups)
- International guests: An International Driving Permit (IDP) or a certified driving licence with official translation is required
2. Payment and Deposit
- A credit card is required at the time of booking.
- Deposit: A pre-authorisation of 2,000–15,000 TL is placed on your card, depending on vehicle class.
- Deductions may be made from the deposit in the event of damage, traffic fines or insufficient fuel.
- Deposit (Pre-authorization): The deposit amount is blocked on your credit card at vehicle pickup; it is not a charge. If the vehicle is returned without damage or missing items, the block is released and the amount is reflected back to your card within the period specified by your bank (typically 7–14 business days).
3. Insurance and Coverage
- Mandatory third-party liability: Included with all vehicles.
- Basic collision coverage: Included in the standard package; excess of 500–3,000 TL applies.
- Super Cover (Comprehensive Coverage): Reduces excess to zero; available as a paid add-on.
- TGW (Tyre, Glass & Windscreen): Not included in standard coverage; a separate package is recommended.
4. Mileage Limit
- Standard packages: 300 km/day or unlimited mileage (varies by supplier)
- Long-term rentals: 3,000–5,000 km per month
- Excess mileage: additional charge of 3–8 TL per km
5. Fuel Policy
- Full-to-Full: Standard policy — return the vehicle with the same fuel level as collected.
- Full-to-Empty: Available with some suppliers; fuel cost is charged upfront.
- Insufficient fuel will incur an additional charge of 40–60 TL per litre, plus a service fee.
6. Additional Driver
- Adding an additional driver is free of charge or carries a low fee with some suppliers (30–60 TL/day).
- The additional driver must also meet the age and driving licence requirements.
7. Cross-Border Travel
Taking Turkish-registered rental vehicles abroad is generally not permitted. Some suppliers may allow travel to neighbouring countries for an additional fee and international insurance cover; please confirm with the supplier before booking.
8. Traffic Fines and Motorway Tolls (HGS)
- All traffic fines are the responsibility of the renter and will be deducted from the deposit.
- HGS/OGS motorway toll charges are billed by the supplier after the rental period ends.
- Unpaid toll penalties are charged at 3–4 times the original amount.
9. Pick-up and Return Hours
- Airport offices: open 24/7
- City offices: generally 08:00–20:00 (varies by supplier)
- Late return: up to 1 hour is tolerated; beyond that, a full additional day is charged
10. Cancellation Policy
- More than 48 hours before pick-up: 100% refund
- 48–24 hours before pick-up: 50% deduction
- Less than 24 hours before pick-up: generally non-refundable
- With a "Flexible Cancellation" package: free cancellation up to 1 hour before pick-up
Note: Please review the specific terms of the supplier you select during booking. This document summarises general practices; supplier-specific conditions take precedence.